Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In compliance with Australian Consumer Law, PS Club is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes items purchased using buy now, pay later services.

To initiate a return, you can contact us at info@psclub.co. If your return is accepted, we’ll send you instructions on how and where to send your package. We do not refund initial shipping charges for items returned, other than for faulty items. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at  info@psclub.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. While we take every care to ensure that you receive an item that is in perfect condition, in the event of a minor fault with your item, we will first attempt to replace or repair it. If this is not possible, then we will offer you a refund. The outcome of a refund for a minor fault is at PS Club's discretion. If you receive an item which is deemed by PS Club as a major fault, it is at the customers discretion to choose a replacement or a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.